Terms & Conditions
Requirements for Exiting the United Arab Emirates via Land Ports
Planning to travel from the United Arab Emirates to Musandam, Oman for your tour? Please review the following important border crossing requirements to ensure a smooth and hassle-free journey.
Essential Travel Documents and Vehicle Requirements
✦ Passport Validity:
Your passport must be valid for at least six months from the date of travel. Travelers with passports nearing expiration may be denied entry at the border.
✦ UAE Residency:
UAE residents must carry a valid Emirates ID and residency card to be eligible for a free entry visa at the border checkpoint.
✦ Rental Vehicles:
If you are driving a rented car, a No Objection Certificate (NOC) from the rental company is mandatory. Please ensure the NOC clearly states permission to cross the Oman border.
✦ Vehicles on Finance or Bank Loan:
Vehicles under a bank loan or financing agreement are not allowed to cross the border unless prior written permission is obtained from the financing bank.
✦ Original Mulkiya (Car Registration Card):
The original car registration card (Mulkiya) must be presented at the border post. Photocopies or digital copies are not accepted.
✦ Vehicle Ownership:
The vehicle owner must be present during the border crossing. If you are driving a vehicle that is not registered under your name, an authorization letter from the owner is required.
We highly recommend checking your vehicle insurance coverage for Oman travel before your trip. Temporary insurance for Oman can also be purchased at the border if needed.
Xplore Musandam Tours – Booking and Cancellation Policy
At Xplore Musandam Tours, we understand that plans can change unexpectedly. Our cancellation policy is designed to be transparent and fair to both our valued guests and our team who carefully organize your travel experience.
Guest Cancellations
Free Cancellation (Full Refund):
Cancellations made 48 hours or more before the tour departure will receive a full refund, excluding applicable bank and tax charges.50% Refund:
Cancellations made between 24 and 48 hours prior to the tour will be charged 50% of the total tour cost, excluding bank and tax charges.No Refund:
Cancellations made less than 24 hours before departure, or in the case of a no-show, are non-refundable.
Group & Private Charter Bookings
For group bookings (10 or more guests) and private dhow charters, cancellations must be made at least 72 hours in advance to receive a full refund, excluding bank and tax charges.
Late cancellations will follow the same refund policy as above.
Tour Cancellations by Operator
If Xplore Musandam Tours cancels a tour due to bad weather, safety reasons, or unforeseen circumstances, guests will be offered:
A full refund, or
The option to reschedule the tour on a later date at no extra cost.
Safety and comfort are our top priorities, and we will always notify guests promptly in such cases.
Refunds & Rescheduling
Refund Processing:
All refunds are processed within 10–12 working days from the date of cancellation.Rescheduling:
Guests may reschedule their trip up to 24 hours before departure, subject to availability, without additional charges.
Note:
We highly recommend contacting our team in advance to confirm travel documents, border updates, or any special requirements before your trip. Our goal is to make your journey from the UAE to Musandam, Oman as smooth and enjoyable as possible.